RETURNS

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RETURN

POLICY

**Special Note ~~ Due to Covid-19 Pandemic, we had to suspend our return policy until further notice. At this time we are unable to accept returned merchandise. Thank you so much for understanding. Stay healthy and safe.** 

Having a little buyer's remorse? Or if there was an issue with an item you ordered from our online platform thebalmshopco.com,  you may return it for a full refund within 14 days.

To receive a refund first contact hello@thebalmshopco.com for a ‘Return Authorization’, then ship the product to:

The Balm Shop & Co. 
P.O. BOX  4243

Torrance CA, 90510

Upon receipt of your return, a credit will be issued within 30 days. Original shipping charges are refunded if the return is a result of our error.

For products purchased from one of our resellers (stockists) (boutiques, wellness spas): contact the store or reseller directly.