**Special Note ~~ Due to Covid-19 Pandemic, we had to suspend our return policy until further notice. At this time we are unable to accept returned merchandise. Thank you so much for understanding. Stay healthy and safe.**
Having a little buyer's remorse? Or if there was an issue with an item you ordered from our online platform thebalmshopco.com, you may return it for a full refund within 14 days.
To receive a refund first contact for a ‘Return Authorization’, then ship the product to:
The Balm Shop & Co.
P.O. BOX 4243
Torrance CA, 90510
Upon receipt of your return, a credit will be issued within 30 days. Original shipping charges are refunded if the return is a result of our error.
For products purchased from one of our resellers (stockists) (boutiques, wellness spas): contact the store or reseller directly.